Hi DIYers, we can't tell you how much we appreciate your continued support through this crisis. We feel extremely lucky to be able to provide you with something fun and constructive to do during your quarantine. This page reflects the latest changes in our usual operations as we adjust to our new reality. Stay safe!
- Yes we are shipping!
- Shipping may be slower than stated times. We will make every effort within 1-3 business days, but can not guarantee this.
- The most challenging part of shipping right now is arranging carrier pickups. So if your order is marked as shipped but has not shown any updates for a couple days, please rest assured we are doing everything we can to get it picked up by the carrier ASAP.
- Stock levels: We are receiving, building and stocking products; our stock levels may be impacted by staffing and/or supply chain challenges.
- Assembly lead times: We are building as quickly as we can. Staffing changes may result in increased lead times for products we assemble in-house, though we hope to avoid this as much as possible.
Support and Contacting Us
- As they say on those phone recordings we're "experiencing an unusually high volume" of emails. We're doing our best to keep up, but please allow us 1-2 days to respond.