DIYRE

Last Ditch Repair Service

$100.00

Our first priority at DIYRE is to see your DIY project succeed. That's why try to make the best step-by-step guides and offer email support. However, sometimes even the best of us get stuck. That's where our Last Ditch Repair Service comes in.

We will fix up your kit and send it back to you in working order within 3 weeks. Place your order for a repair by buying this item, then we will respond with instructions for shipping your kit back to us.

During checkout please note:

Which kit you are returning for repair
What issues you are having with it

Supported Kits Only

We can only repair kits that we at DIYRE designed and support. Look for the the "Supported" check box on the product page.

Repairs Only

We offer repairs as zero-profit service to our customers because we want you to be happy with your DIYRE product. So we ask that you only use this service after you've built the kit completely and have given troubleshooting your best shot. That is, this is not an assembly service. We also cannot service kits built and sold by a 3rd party, either through an authorized retailer or on Reverb, eBay, etc.

The repair fee is per kit to be repaired. So if you are sending back more than one kit, make sure to buy the correct number of repairs. For example, if you are sending back a CP5 Mic Preamp and CTX Colour module, buy the CP5 repair and one Colour Module repair. Shipping will be calculated at checkout based on the total weight of items to be repaired.

International Service

We encourage international customers to use one of our local repair partners instead of returning the kit to us. These repair partners do not offer the same pricing, but using a local repair person you will save significantly on shipping and customs. See a list of trusted techs here: International Repair Techs

The best support service in the world by far

DIYRE provided me with the most comprehensive and empathetic response as a beginner builder. They went above and beyond to a point that they earned a credit on a record I produced just because how capital they were to the success of it. I can not praise them more and be more thankful for their service and generosity.

great work

I tried to build it myself and had support from Peterson the entire way but in the end I had to use the repair service which I highly recommend, he told me what the reason was to why I couldn't getting working right and fixed it so fast thank you

Extremely satisfied

Exactly as advertised. Sent my unit off, got an email with the diagnosis about 3 weeks later and was told my unit was being shipped back to me. Got the unit back and it worked perfectly. Great customer service.